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Handling Workplace Harassment Complaints

Cost: Free | May 29, 2025 at 12:00 EST

How your organization responds to a workplace harassment complaint – starting from the first conversation – can have profound impacts. The right approach builds trust, protects participants, and preserves the integrity of the investigation. The wrong approach can jeopardize fairness, create legal risk, and cause lasting harm.

In this 60-minute webinar, workplace investigators Greg Hutchinson and Hailey Gladstone, alongside employment lawyer Jordan Epstein, will guide you through practical strategies for responding to complaints with sensitivity, neutrality, and care and highlight the common missteps HR professionals should avoid.

Drawing from real-world investigative experience and legal insight, this session will prepare you to navigate one of the most critical moments in the life of a workplace investigation with confidence and professionalism.

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Key topics we’ll cover:

  • Legal Obligations: Understand the immediate legal requirements triggered by harassment complaints and why a proper response matters.
  • Front-Line Best Practices: Learn practical, actionable steps to take when a complaint is received, during the investigation, and after it concludes.
  • Protecting Investigative Integrity: Discover how to avoid common mistakes that can compromise neutrality, retraumatize participants, or impact the defensibility of the investigation.
  • Building Organizational Trust: Explore how thoughtful early responses shape perceptions, support psychological safety, and reduce reputational risk.

This session is essential for HR professionals, workplace investigators, legal advisors, and leaders responsible for complaint intake and triage. Join us to strengthen your practices and ensure your organization is ready to handle sensitive complaints with fairness, empathy, and credibility.

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Presented By

Greg Hutchinson, B. Comm
Co-CEO, Barker Hutchinson

As our Co-CEO, Greg oversees Barker Hutchinson’s business development and financial performance while being steadfastly dedicated to building and supporting a sophisticated team of investigators who share his commitment to fairness, precision and sensitivity.

Greg has conducted hundreds of investigations on a broad range of complex concerns for both employers and regulators. He frequently provides investigative training to employers and regulators across Canada and assists with the development and implementation of investigative policy and process. Greg is also the Administrator of Workplace Investigator Network on LinkedIn, where he facilitates a space for professionals to come together to share knowledge, engage in professional development, and elevate the standards of our industry.

Jordan Epstein, J.D., B.A.
Partner, Gowling WLG

As an employment lawyer and partner at Gowling WLG, Jordan helps business leaders manage their human resources. He works closely with clients to provide practical and strategic advice that makes sense for their employment relationships.

Jordan advises employers through all stages of the employment relationship. He provides clients with the foundational documents to begin employment, helps mitigate risk, protects businesses during conflict, and manages competing interests in the event of termination. His goal is to help employers limit their exposure to employment liability and improve their workplace.

Jordan has expertise advising employers regarding: hiring, contract drafting, policy implementation, compensation plans, termination, wrongful and constructive dismissal claims, disability management, workplace complaints, human rights, restrictive covenant enforcement, transaction-related services, and COVID-19 matters.

Hailey Gladstone, J.D., B.A.
Senior Investigator, Barker Hutchinson

Hailey draws on extensive legal experience in her analytical, nuanced approach to investigations. She is dedicated to approaching every interview with understanding and attention to the human at the heart of the matter, which results in balanced, thorough, and fair investigations.

Hailey practised criminal defence at a respected boutique law firm before joining Barker Hutchinson. She brings clarity to complex matters and is versed in navigating cases that involve strict timelines, large volumes of evidence, reluctant witnesses, and/or mental health concerns.

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The complete guide to to managing sensitive investigations and achieving the best outcomes. Backed by proven strategies and insights from hundreds of successful investigations.

The Trauma Informed Workplace Investigator's
Toolkit

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